Customer access tiers

Every shoot has an access tier that decides how the customer gets their photos. You set it per shoot, not per customer — the same customer can have one shoot on each tier depending on how that job was billed.

The two tiers

Watermarked

• Customers see watermarked previews of every image.
• They pay through the gallery to unlock the full-resolution originals.
• Uploads are processed by the watermarking service before previews go live.

On a watermarked shoot you choose how customers buy — one of two ways:

• Packages (default) — customers buy a set you define (for example “10 edited images” or a full-gallery bundle). Attach one or more packages to the shoot; in this mode the shoot needs at least one package before it’s worth publishing.
• Individual photo pricing — turn on Individual photo pricing (à la carte) when you create or edit the shoot, then set a price on each photo in the shoot’s photos manager. Customers pick exactly the photos they want and pay the total — the same way public galleries sell single images. A photo with no price set simply isn’t for sale.

The two modes are either/or within a single shoot — turning on individual pricing hides packages for that shoot, and vice versa. Either way, customers only get the originals after payment clears.

The same photos can sell two ways — use two shoots

The packages-vs-individual choice is per shoot, not per workspace. If you want to sell the same images under different terms — say a package deal for one client and per-photo pricing for another — just create a second shoot with the same photos, set its pricing mode, and invite the other customer to it. Each shoot is its own gallery with its own pricing and its own customer list, so one set of images can be delivered and priced however each job needs.

Use this for the standard “preview-then-buy” flow — proofing galleries, package selection, or per-photo sales.

Prepaid

• Watermarking is skipped entirely.
• The customer receives the full-resolution files directly, no payment step in the gallery.
• No package needed — there’s nothing to purchase, so prepaid shoots don’t use packages.

Use this when the customer has already paid you — a booked package, a retainer client, or any job settled outside the gallery.

How to choose

Question	Tier
Should the customer pay through the gallery before downloading?	Watermarked
Have they already paid you for this shoot?	Prepaid
Is this a proofing/selection gallery?	Watermarked
Is this final delivery of a paid package?	Prepaid

Good to know

• Where you set it: the shoot’s create/edit form has a single Pre-paid / Contract (no watermark) checkbox — leave it unchecked for watermarked (the default), or check it for prepaid. There’s no separate “Watermarked” option; watermarked is just the unchecked state.
• The tier is chosen when you create the shoot and reflects the billing arrangement for that shoot, so one customer can have both watermarked and prepaid shoots.
• On watermarked shoots, originals are never delivered until payment clears.
• On prepaid shoots there’s no preview step — double-check the customer and contents before sharing, since the full files are immediately available.
• All downloads (either tier) use secure, time-limited links — there’s no public bucket browsing.
• HEIC/HEIF photos are converted to JPEG during upload on either tier — prepaid customers get an openable JPEG too, not the raw iPhone file.

Related

• Packages — the default way customers buy on a watermarked shoot (or switch the shoot to individual photo pricing instead).
• Watermarking — configure the mark used on watermarked shoots.
• Payment setup — connect the account that collects watermarked-shoot payments.