Skip to content
Skyforge Deliver Skyforge Deliver Docs

Custom sender email

By default, the emails your customers receive (gallery invites, expiry reminders, receipts) are sent from a Skyforge address. With custom sender email you can have them come from your own address instead — so a customer sees mail from hello@yourstudio.com, not from us.

You’ll find this under Settings → Email. Only workspace admins can configure it.

Before you start

  • You need a verified custom domain first. Custom sender email builds on your own domain, so set that up before configuring SMTP — see Custom domains.
  • You’ll need SMTP details from your email provider (Google Workspace, Hostinger, SendGrid, Mailgun, your web host, etc.). Every provider publishes these in their help docs.

What you’ll enter

FieldWhat it is
SMTP hostYour provider’s mail server, e.g. smtp.yourprovider.com
SMTP portUse 587 (TLS) — supported by almost every provider. Use 465 (SSL) only if 587 is blocked. Plain 25 is rarely correct.
SMTP usernameUsually your full email address. Some providers (SendGrid, Mailgun) give you a separate username — check their SMTP docs.
SMTP passwordThe password or app-specific key for that account. It’s never shown back to you; leave it blank when editing to keep the current one.
Sender nameThe display name customers see, e.g. Your Studio.
Sender emailThe “from” address customers see, e.g. hello@yourstudio.com.

The one gotcha: your sender address must be authorized

This is the single most common cause of a broken setup:

The sender email must be an address your SMTP account is actually allowed to send as. It has to be the account’s own address or an alias it owns, and your domain must be set up to authorize that mail (SPF/DKIM). If it isn’t, your provider will reject the message or route it to spam.

In practice: don’t put hello@yourstudio.com in Sender email unless the SMTP account you logged in with is allowed to send as hello@yourstudio.com. Many providers reject mail “from” an address that isn’t a real alias on that mailbox.

Save and test

  1. Fill in the fields and click Save.
  2. Click Send test email — it sends a test message to your own account email.
  3. Check that it arrives in the inbox (not spam) and shows your name and address as the sender.

If the test lands in spam or bounces, it’s almost always the sender-address rule above — confirm the address is a real alias on the SMTP account and that your domain’s SPF/DKIM records are in place, then test again.

A green Configured badge shows on the section once it’s saved and working.

Removing it

Click Remove to clear your SMTP settings. Customer emails go back to being sent from the default Skyforge address — nothing else about your workspace changes.

What’s next