Custom domains

A custom domain lets your customers reach their galleries at your address — for example photos.yourbusiness.com — instead of a Skyforge URL. It’s a paid add-on you enable in Settings.

Before you start

• Available on Professional and above. The custom-domain add-on can be enabled on the Professional, Studio, and Enterprise plans. On Starter, upgrade your plan first.
• After your trial converts to a paid plan. Custom domains are disabled during the free trial (we don’t provision certificates for unpaid accounts) — they unlock once your first payment goes through.
• Use a subdomain, e.g. photos.yourbusiness.com. Apex domains (yourbusiness.com with nothing in front) aren’t supported, because most registrars don’t allow CNAME records at the apex.
• You’ll need access to your domain registrar’s DNS settings (Hostinger, GoDaddy, Namecheap, Cloudflare, Google Domains, etc. — they all call this a “CNAME record”, usually under “DNS Management” or “DNS & nameservers”).

Setup, step by step

You add two CNAME records — one to route traffic, one for the SSL certificate. Both are shown to you at the same time, so you can add them in one sitting.

1. In Skyforge Deliver, open Settings → Custom domain and enable the custom-domain add-on (this is what’s billed below). You can’t add a domain until it’s enabled.
2. Enter your full subdomain (e.g. photos.yourbusiness.com).
3. The app shows you two CNAME records:
   • a traffic CNAME that points your subdomain at Skyforge, and
   • an SSL / certificate-validation CNAME with a name and value unique to your domain.
4. In your registrar’s DNS settings, create both CNAMEs exactly as shown.
   • If your registrar requires a trailing dot on the value, include it.
5. Wait for DNS to propagate — usually 15 minutes to a few hours (occasionally up to 24).
6. Back in Settings, click Verify domain. Your gallery goes live on the custom domain as soon as the certificate finishes provisioning.

Add both records — this is the most common mistake

It’s easy to add only the traffic CNAME and stop. Without the second (certificate-validation) CNAME, the SSL certificate can’t be issued: your domain may load but show a certificate / “not secure” warning in the browser until both records resolve and provisioning completes. If you reload the Settings page and only see one record, re-enter the domain to see both again.

After it’s live

• The certificate renews automatically — no action needed.
• To move to a different subdomain, enter the new one in Settings and repeat the two-CNAME steps for it.

Troubleshooting

• “Not secure” / certificate warning — the certificate is still provisioning, or the validation CNAME is missing/incorrect. Confirm both records resolve, then give provisioning a little longer.
• Verify keeps failing — DNS may not have propagated yet; wait and retry. Double-check there are no typos and no extra/duplicate records for the same name.

Billing

The custom-domain add-on is $3.99/month (or $3.39/month on an annual plan). When you enable it, you’re charged a prorated amount for the remainder of your current billing period, and the full add-on rate applies on each renewal after that.

When that prorated charge lands:

• Monthly plans: it’s combined into your next monthly bill — so that bill shows the prorated remainder of this period plus the next month’s add-on, all on one itemized receipt (alongside your subscription and any overages).
• Annual plans: the prorated amount is charged shortly after you enable it (not held until your yearly renewal).

Disabling before that charge is collected is free; an already-charged prorated amount isn’t refunded. See Pricing & overages.